Liberty Mutual Group
Bussiness Analyst Intern
May 2024 - September 2024
- Business Process Analysis and IT Solutions: Conducted requirement gathering and business process analysis using Confluence and Jira to align IT solutions with business goals. Facilitated the successful delivery of the Zalo Mini App through stakeholder collaboration and user acceptance testing (UAT) coordination.
- Testing and Quality Assurance: Implemented comprehensive testing strategies across internal systems, including regression, automation, and API testing. This effort unified web experiences for various business owners, streamlined the checkout process, and increased insurance policy sales. Additionally, enhanced mobile app quality through manual and automated tests on iOS and Android devices.
- Data Visualization and Process Optimization: Developed Power BI visualizations to track defect life cycles and feature completion within an Agile/Scrum development team. Optimized test efficiency by 50% through a Python script that converted customer data from Excel into JSON for Postman API calls, ensuring compliance with policy criteria and accelerating release cycles.